Practical Relay
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Privacy Policy - Practical Relay

Last updated: 2026-01-10

At Practical Relay, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform and services. By accessing or using our platform, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

  • Personal Information: Information you provide when creating an account, such as your name, email address, phone number, and payment details.
  • Usage Information: Data about your interactions with our platform, including log files, IP addresses, browser types, and device identifiers.
  • Messages and Content: To provide our services, our servers may process, store, or access the content you send or receive, as well as information available on any messaging instance you operate through our platform. All access is strictly limited to what is necessary to operate the Services, ensure delivery, error handling, or comply with legal obligations. The Customer is solely responsible for all messages sent.
  • Assigned Email Addresses and API Tokens: To deliver messages via WhatsApp, Telegram, or other Messaging Platforms, we provide credentials such as Assigned Email Addresses or API Tokens. Messages sent using these credentials are treated as authorized by the Customer, who is solely responsible for their use. We do not access message content except for operational, security, or legal purposes.
  • Cookies and Tracking: Information collected through cookies and similar technologies to enhance your user experience.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our Services, including message delivery via WhatsApp, Telegram, or API integration.
  • To personalize and enhance your user experience.
  • To process transactions and send related communications.
  • To communicate with you about updates, promotions, and support.
  • To monitor and analyze usage trends to improve our platform.
  • To detect, prevent, and address security, fraud, or technical issues.

 

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services, such as payment processors and hosting providers.
  • Legal Compliance: When required by law or to protect our legal rights, safety, and the safety of others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

 

4. Data Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, and misuse. However, no system can guarantee absolute security. Please protect your account credentials, Assigned Email Addresses, and API Tokens, and notify us immediately if you suspect unauthorized use.

 

5. Message Storage and Infrastructure

The Services provide infrastructure for message delivery. Content may be stored in encrypted form strictly for operational purposes, including:

  • Message transmission and delivery
  • Error handling, retries, and diagnostics
  • Security, abuse prevention, and fraud detection
  • Legal compliance and defense

The Customer is solely responsible for all message content sent through the Services. Storage of message data does not grant Practical Relay any ownership or independent usage rights over Customer Content.

 

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of receiving promotional communications.
  • Request data portability or restriction of processing.

To exercise these rights, please contact us at support@practicalrelay.com.

 

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our platform. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

 

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and notify you of significant changes. Your continued use of our platform constitutes acceptance of the updated policy.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: